Insurance claimed cancelled

i LODGED AN INSURANCE CLAIM IN SEPTEMBER 2015 TO HAVE MY CELLPHONE SCREEN REPAIRED, IT TOOK MTN 2 MONTHS TO COLLECT THE PHONE (NOVEMBER). AFTER 4 MONTHS I HAVE RECENTLY BEEN INFORMED THAT MY INSURANCE CLAIM HAS BEEN CANCELLED. WITH NO EXPLANATION AS TO WHY. I REQUEST THAT MY PHONE BE REPAIRED.