Insurance Claim with MTN no feedback

Item: MTN South Africa
Rating: 2
Author: Pierre R

PLEASE HELP ME!!! On the 31st of July I went to the MTN repair centre in Midrand where they asses my phone so that I could provide the information to [Email Removed] . On the Monday the 3rd of August I received the quote and the Job Card no: *** . I then sent a mail to [Email Removed] where I attached the completed \Handset insurance claim form and the Book in Receipt for MTN SP Technical Services for more reference. I received a mail confirming receipt of my claim with the reference number ***8 on the 4th of August . I have been trying to get hold of the Insurance claim division for the last 2 and a half weeks but no one answers the phone

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Replies (1)

MTN South Africa's replyOfficial

09 Sept 2015, 15:31

Hello Plroux,

Thank you for taking time to raise your concerns with MTN.

We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.

Please be advised that your query has been transferred to the insurance department's supervisory team for resolution. They will investigate and revert to you with feedback and a way forward

Warm regards,
Keitumetse
REQ:***

MTN South Africa's reply09 Sept 2015, 15:31

Official