sC
sundran C
1 reviews | Active since May 2015
22 May 2015, 20:36
insurance claim unresolved
Having the most difficult time with mtn insurance, they want to give me a refurbished I-Phone 5, that is not why I took this insurance, my original phone could not be repaired, so they should pay my insurance out so I can get a new phone of my choice, I don't even mind paying the difference. This is now going on since February 2015 to current being unresolved.
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Replies (1)
MTN South Africa's replyOfficial
28 May 2015, 11:07Hello suns777,
Thank you for posting.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply28 May 2015, 11:07
Official
Hello suns777,
Thank you for posting.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***