Insurance claim unresolved

Unable to telephonically reach MTN Insurance division. Call centre been pleading Technical Network Errors as the reason.Been weeks that the call centre has been saying the same thing. What the hell MTN??? Even your staff at MTN outlets say they cannot reach you.<br> Submitted a claim at MTN Century City on 2015/06/07 ( reference nr ITC ***5)<br> I HAVE HAD NO FEEDBACK ON THIS CLAIM. I cannot reach mtn insurance to enquire as the telephone number for them simply does not work!! This is hopeless service !! I actually cannot believe that a company such as MTN can be so disfunctional.<br> Does MTN insurance actually exist.?? What is the use of paying insurance if one is unable to get a claim processed.