1 reviews | Active since Jul 2016
Insurance Claim - Terrible service
<p>Submitted my Claim 2 weeks ago online, which was a terrible experience, as the form validation is broken. I then waited 48h phone the call centre number and followed the voice prompts to hear that my claim had not been received. I then sent in a manual claim form in, and received a ref number. After numerus emails, phoning the call centre - which no one picks up, sending Facebook messages and tweets to MTN no one reply’s. I have to resort to hello peter as another channel, which is terrible.</p> <p>Please provide feedback. Ref # ********** 4</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thanks Mike. Still waiting for a response. No one has contacted me back.
Thanks Mike. Still waiting for a response. No one has contacted me back.