Insurance claim taking too long to respond back

Hi, <br> I recently just filed a claim on my MTN insurance, for a new phone, since I got my phone ******.<br> It's been 3 week's now, since I filed the claim and the MTN guy faxed the claim to MTN insurance offices, but it was the day before a public Holiday, which the MTN guy, told me that it might take a bit longer for them to get it , because the offices where going to close on that Easter Monday. The Date I reported was on the 28/03/2015,<br> and my reference number #***. I haven't heard anything from them about this issue, I'm getting worried.<br>