Insurance claim takes 8 weeks? still has'nt been processed

<p>We gave in all our insurance documemtns 7 weeks ago to the mtn store at the top of Centurion mall. I have been phoneing mtn head office every single week since then and everytime it is the same answer, "your documents have not yet been recieved by us..... I am beginning to think that the store didnt actually send the documents. myself and my family have a total of 8 contracts by mtn... all for R500pm or more... </p> <p> </p> <p>The Phone was ****** by smash and grab.. we opened a case by the police, Got all relevant documents and gave it in to the store. When we apporached the store 3 weeks ago they said there is a backlog and we need to be patient... something a lot of companies use nowadays when what they actually mean is " we are all incompentant and have no idea what we are doing" </p> <p> </p> <p>I then Posted a compaint on Hello Peter to which the Company responded promising that a callback would be made on the 28 of November 2016 to provide an update. Obviously we recieved no calls. My only option now is to go to small claims court and take the matter up legally. As I said in my previous post I have a meeting planned with my Lawyer to begin procedings. </p> <p> </p> <p>Myself and My family will not be renewing our contracts with MTN when they expire which is a total of 9 contracts all raging from R500pm to R999 PM.</p> <p> </p> <p>I have never had to fight this hard for A standard insurance claim before. MTN simply dont care about its customers. </p>