EW
Elaine W
1 reviews | Active since Nov 2015
14 Nov 2015, 12:31
Insurance claim takes 5 months
We lodged an insurance claim on the 17th of June 2015. <br> The phone was picked up in October 2015 and it has now been 6 weeks and we still don't have the phone.<br> Their telephones is a nightmare. You have to phone an entire morning or day even sometimes just to be able to speak to someone and then the phone cuts off while you speak. This is IF you can get through. SHOCKING!!! We have to keep paying for the MTN contract and we don't even have the use of the airtime or data...
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MTN South Africa's replyOfficial
16 Nov 2015, 21:08Hello elainevanwyk,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply16 Nov 2015, 21:08
Official
Hello elainevanwyk,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***