Insurance Claim: Sumsang J5 Claim Number : MTNLF*** / 1

<p>On the 15th of November 2016 i took my damaged phone to Cresta Mall Branch, the guy at repairs gave me the forms to complete and i made it clear to him that i got MTN insurance, still he failed to give me the claim form. Two weeks later i went to the store to findout where is my phone, and i was told to complete the claim forms and to pay access of R150 direct to the insurance, which i did. Guess what i have not received a proper feedback from MTN regarding my device, i have been MTN client loyal client for more than and for 12 year and i would like to cancel all my contract because your service is pathetic. It is now more that 2 months without my device. This is really a big inconvience. ********** 886</p>