Insurance Claim & Repairs

I have been an MTN Client for over 15 years and have never experienced such bad service.<br> <br> My subject above refers to my insurance claim for a repair on my phone.<br> <br> My IPhone 5S went in last week Wednesday for repairs 11/11/2015 and to date I have not received a single notification, via email ,telephone, fax from either my MTN Insurance or the MTN Service and Repair Centre, Montague Gardens, where I dropped my phone off for repairs. I have tried phoning their contact number, ***, however, this number seems to be on permanent silent mode!<br> <br> I now have no choice, but to drive to the repairs centre, 10 kms away, to just find out what the status of my phone is. I currently have no phone, so the insurance loan phone wasn't even offered to me.<br> <br> I now have to resort to social media, to bad mouth MTN, before I get a response. Thanks, MTN, nice way to look after your loyal customers.<br> <br> Oh, and don't bother with a generic sincerest apologies email. Just get SOMEONE to contact me, give me an update on my phone repairs and get my phone back to me PLEASE!<br>