KM
Kgomotso M
1 reviews | Active since Feb 2010
15 Apr 2015, 11:14
Insurance Claim ***
I submitted all the necessary forms to MTN Insurance on 11 March 2015, and they responded on the 20 March 2015, to say they will collect my device.<br> <br> Till to date MTN has not collected my devic and my phone is giving me problems, I submitted through the online services because I need a replacement set for the duration of the repairs and had I submitted through the store, I would have been left handset less.<br> <br> MTN needs to inform me when will they collect my device for repairs as I am making monthly payments towards and inefficient and ineffective insurance service.
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MTN South Africa's replyOfficial
01 May 2015, 11:38Hello Choki,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the claim was received and it is pending due to the handset that needs to collected.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the claim was received and it is pending due to the handset that needs to collected.
Best regards
Mantoa
REQ:***
MTN South Africa's reply01 May 2015, 11:38
Official
Hello Choki,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the claim was received and it is pending due to the handset that needs to collected.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the claim was received and it is pending due to the handset that needs to collected.
Best regards
Mantoa
REQ:***