INSURANCE CLAIM OF DAMAGED HANDSET 23/02/2016

I completed an insurance claim form for a damaged handset (LG G3 phone) on 23 February 2016. A number of telephone calls to MTN insurance and emails regarding the claims was unsuccessful. After holding the phone for more than 20 minutes, I got through on the call center on 01 March 2016 and spoke to an agent who told me that my phone will be collected the next day, 02 March 2016 until now, I am still waiting for the phone to be collected for repairs. A loan phone is also to be delivered but that was going to be delivered on 08 March 2016.