insurance claim not responding
I had an mtn contract phone that was ****** on Saturday the 23 April 2016 . Reported it at the police station the same day as it was insured with mtn. I called them to block the number, and went to their branch on Monday the 25 April 2016 to fill in a claim form. I did not get a reference number. I was told that it will be sent to me via sms within 48hours. Which it has not been sent. Today I called for 3 hours I was on hold. I can not get a response on how far is my claim. I'm frastrated and angry as I need a new phone. Insurance is to cover me in case of any losses but I feel uncovered.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
REQ:***
Best regards,