insurance claim not resolved after 3 months

<p>Good morning</p> <p> </p> <p>since november 23rd, 2016 my phone was sent away for repairs due to that they informed me that my phone is beyond repairable , since then the insurance comapny(pinnacle marketing) has informed me that they haven't received the documents from the technician so i was patient enough to wait. a whole month has passed and i decided to go to the mtn store when they contacted the insurance company (pinnacle marketing) they told them the same thing after doing several follow ups they inform me that they need a copy of my ID and proof of payment, the mtn store consultant then faxed all the information needed. two days later i go in the store and they call again and the lady says she didnt receive any documentation of mine, at that point im highly upset because we heading into the 3rd month and all the lady could tell me was "she is not worried about the past months because pinnacle marketing only took over mtn insurance on the 5th jan 2017", i then decided to call up the insurance company myself seeing that they weren't taking note of what the consultant had to say, and i was on the phone for nearly 2hours waiting for an agent until the dialing tone went dead. i have sent a complaint on the mtn site and they send an email back saying "they will get back to me in 5 working days", at this point of time im am highly irritated and frustrated because during my holidays i had to run around and make phone calls and all the insurance company had to tell me was useless information and they weren't even making any effort of getting my things done, and all i want is my phone replaced because i'm paying alot of money each month for the phone.....</p>