Insurance Claim not honoured

I submitted an insurance claim in January 2015 for a damaged laptop, the laptop was collected in February 2015 and yet the claim is yet to be processed. I have 2 data lines associated to this account which have now been disconnected since April even though MTN continues to debit my account for these services and the insurance premium. this is **************** of the worst kind. in addition there is no call center to talk to about these complaints!