1 reviews | Active since Apr 2010
Insurance claim not fair (MTNLA***/1)
<p>Good day</p> <p> </p> <p>On Tuesday, I submitted a claim for insurance and it was approved and it was fast and im impressed. However, I dont like process they use.</p> <p>I was insured with Altech Cellular since 2013 and had a contract with them. Late last year, we were notified that Altech Cellular is closing down and a=we will be transfered to MTN for our contracts and insurance.</p> <p>At Altech, when you submit a claim, once approved, you may then go to the nearest store to choose a phone to the value of what you are insured for or you may be assisted telephonically then a phone will be couried to you and it was fast and was convinient.</p> <p>But with MTN im told I cant choose a phone and I don think its fair. I signed a contract with Alyech Cellular not MTN, why should I be dictated on what device i should have? Why cant we be treated like Alyech Cellular since my contract is between Altech and myself and not MTN.</p> <p>Now they tell me im not covered for sim card because I dont have sim insurance. I have paperwork from Altech that proves that Ive always had Sim Insurance but they insist I dont have.</p> <p>I find MTN unprofessional and not happy about hoew they deal with insurance claims.</p> <p>#MTNINSURANCESUCKS</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Thank you Mike for making to read my review.
I'm eager to heat from you and to hear how my problem or complaint will be solved.
Today is day 6 without a phone and next week will mark a week with no phone and its frustrating and stressing.
That's is why Altech Cellular would immediately sent its clients to their nearest store once their claim was approved because they don't want to inconvenience their customer in any way.
Now because Altech cellular doesn't exist anymore, our contracts where incorporated to MTN and MTN doesn't deal with us and doesn't make us its clients a priority.
#bringbackAltechcellular
Thank you Mike for making to read my review.
I'm eager to heat from you and to hear how my problem or complaint will be solved.
Today is day 6 without a phone and next week will mark a week with no phone and its frustrating and stressing.
That's is why Altech Cellular would immediately sent its clients to their nearest store once their claim was approved because they don't want to inconvenience their customer in any way.
Now because Altech cellular doesn't exist anymore, our contracts where incorporated to MTN and MTN doesn't deal with us and doesn't make us its clients a priority.
#bringbackAltechcellular