Insurance claim not attended to

I reported my cell phone screen that cracked in MTN Promenade Cape Town on 09-09-2015. I was then given a reference number and was informed to call ***. which I did ever since, all my attempts to get hold of MTN were in vain. 0n 14 September 2015 I sent an e-mail to [Email Removed] to which they acknowledged receipt on the sameday. in that email they stated that it took them up to 5 days to process claims<br> <br> i sent them a reminder e-mail on the 23 September 2015. my email notifier indicated that the email was read however they never responded. upto now my claim has not been acted upon.<br> <br> Regards<br> Loyiso Faniso