Insurance claim: New claim, same *******

A year ago I had a claim, for which I had to go via HelloPeter just to get the handset picked up. I now have another claim. I lodged it on 30 June before start of business. They have a standard 5 day turnaround on claims which is pretty poor anyway. There's nothing like setting oneself a miserably low standard and failing to achieve it, but fail they did. After 6 working days I got a voicemail, telling me to phone a call centre. It doesn't work- \technical problems". 5 days (8 working days)"