insurance claim MTNCC***

<p>In November 2015 i renewed my contract with mtn at the carlton centre branch. The sales person helping me was Mfanafuthi. I took a J5 and a samsong young for my son. She offered me insurance for both phones which i accepted. The insurance went off my account everymonth and I though the amount was for both phones as that is how Mfanafuthi sold the policies to me. In november 2016 my son got ****** and i submitted a claim for the samsung young. First they told me the phone was not insured i sent them the proof of the policy . Eventually on the 10th Janury after a lot of emails has been sent back and forth I received a call from pinnacle consultant Zandile Mkhize to let me know that my phone has been under insured and that i need to pay an extra R700 to cover the shortfall of the premiums. I told her i am not prepared to pay that amount as the fault is with the mtn sales ersonconsultant at Cartlon centre.She had to make sure she provide me with the correct insurance cover for my phone. They said they woul speak to theire brokers since yesterday i received no response from them to advise what is the precess to rectify this faulty sitiation clearly caused by one of the sales people. As a customer i walk into a store and expect the sales person to provide me with the correct information when they are selling a product to me. A nd i feel MTN should be held liaible for this misatake as their sales person sold wrongful information to a loyal customer. </p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Virginia</p>