1 reviews | Active since Jul 2012
Insurance claim - month later - no response!
On the 3rd of February I contacted MTN after my phone was ****** and blacklisted the device. After obtaining my police case number, I sent everything down to the claims department, in order to claim a new phone. After two weeks of trying to get a hold of them, they referred me to Nashua Mobile (my previous service provider). A week after that, Nashua informed me that they have never been informed by MTN and besides, the insurance lies with MTN as they are receiving my premiums. After countless emails and phone calls, it has been exactly a month now and I have yet to receive any feedback or update on my claim from MTN. The ridiculous part is that my March premium has gone off again and I am still without a phone, a month after my claim was reported. I am incredibly fed up - this after being a loyal paying customer for over 12 years.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Insurance department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Insurance department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***