iNSURANCE CLAIM IGNORED 7 months!!!
<p>My Iphone 6 fell and the screen broke in March 2016. I went to our local MTN brance at Welkom Square (Game Centre). The claim was loaded by Alida Prinsloo. On 16 March I got a email from MTN insurance informing me that a claim has been loaded with Ref # ********** 9 and I need to send a company letterhead to authorize insurance to process repairs. I send the lettherhead to ********** on 17 March 2016. I heard nothing. Send more emails to enquire on 31 March and 15 April. Still no word. I then went to the branch and was asked to send all emails to the current manager Christiaan Jonker at ********** This was done on 7 June. Up till today nobody has come back to me and my screen is still broken. </p>
Good day Yvonne Benecke,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Yvonne Benecke,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***