Insurance Claim Horror

<p>MTN ran a fabulous special for their contract deals for Black Friday of 25/11/2016 which I could not resist. I was more than happy with the service I strated my contract on the 28/11/2016 and I had selected an option to have my brand new handset insured by the MTN service provider they used at the time.</p> <p> </p> <p>The horror came in when I lost my handset and wanted to claim for it. I have been sent from pillar to post for the past two weeks with very little to none feedback. The excuse I was given is that documents had been missing and there was no record of my cover since MTN had changed Service Providers as of 05/12/2016.</p> <p> </p> <p>I've liased with more people than I care to remember with these vendors that MTN are using who go by Pinnacle Markerting and my claims experience has been anything by joyful.</p> <p> </p> <p>To date I still don't know where I stand with my claim. I am phoneless, hopeless and shattered by such horrific service.</p> <p> </p> <p>MTN please replace my phone as per our agreement or cancel the agreement to begin with.</p>