Insurance claim hell

<p>My partner lost his phone now over a week ago, followed all required steps got a reference Req: ********** . We were advised a week at most for a claim to be processed and finalised, now no one can get us feedback and no one can get through to the insurance department. We were told to call ********** 084 for insurance where the automated interactive system says claim is approved and the MTN consultants at Mid rand service centre say nothing has been processed, we then hold for ages to speak to insurance then our calls get dropped or cut without speaking to a single soul. This kind of service seems to be a norm with MTN. Can MTN please give us proper service!</p>