Insurance claim has been pending for a month and a half. Appalling MTN insurance services!!

<p>I sent my phone to Montague Gardens MTN repair centre at the beginning of November,my phone stayed there for 3-4 weeks and was not repaired even though the request was approved well thats what the insurance recorded speaker said . They told me to fetch the phone, so i thought it was repaired I got there it was not repaired.</p> <p> </p> <p>They said there is a new company that has taken over, how is that my problem they dont need to tell me that nonsense I'm a customer they must just sort out my phone and they said my claim is still pending and will be picked up at my house they told me this on the 20 of December & they have not picked it up yet.</p> <p>I am not happy with MTN's insurance service it is absolutely disgusting because I can't even get through to the insurance number they just cut me off, and I have called many times.</p> <p> </p> <p>I have been with MTN for 20 years, is this what MTN does to all its loyal customers. What kind of a services is this!? </p> <p> </p> <p>Reference number which was sent by email: ********** 6</p> <p>Insurance request number: ********** </p>