aP
andile P
1 reviews | Active since May 2015
12 May 2015, 12:50
insurance claim from MTN Insurance
I was ****** on the 17 of April 2015 and my belongings including my cellphone. The case was opened and my cellphone was blocked since then. The claim was made on the 21st of April 2015 and all what they have required from me I gave them but I have not received any feed back from them since then and ....they are good at deducting the debit order for insurance but on delivering the service they promise us they don't .....and I was told it will only take 5 working days. MTN is inconveniencing me now....poor service
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MTN South Africa's replyOfficial
13 May 2015, 09:23Hello andilepeter,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
MTN South Africa's reply13 May 2015, 09:23
Official
Hello andilepeter,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***