Insurance Claim From MTN

Good day<br> <br> Thank you for the automated response email. OK I called the Head Office *** and the consultant put me on hold for 12 minutes after I informed her about my issue. I eventually had to put down the call.<br> <br> Then I called the Insurance Department *** and was on hold for around 14 minutes with no one answering my call. On the insurance claim form it states PLEASE NOTE: This claim will take approximately 24 hours when this application is 100% complete, with all information verified. It has been more that 9 days since I first sent my claim form via email and fax which means by now my claim should definately be verified and complete already.<br> <br> How long must I wait for the insurance department to consider contacting me?<br>