1 reviews | Active since Jul 2017

07 Jul 2017, 12:22

insurance claim for damaged phone

<p>It took mtn almost 6 months to contact me regarding outstanding documents to finalize claim.. That being said, once the documents were handed in they went out of their way to assist and hopefully I will get my new phone next week. Zandile and Naiem Ibrahim were very helpfull indeed. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jul 2017, 21:37
Official

Thank you so very much for your post, complimenting Zandile and Naiem Ibrahim's service and/or efforts. We express our sincere appreciation for the time that you took to let us know that he is doing a great job.

I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.

Thank you

warm regards

mike

Complaints Management Team
Reference Number: ***9