Insurance claim for BER (beyond economical repair) device

<p>This has been an ongoing saga since 19-05-2017, with no results.</p> <p>I have been sent back an forth by MTN claims departments. No body is able to assist to get the issue resloved.</p> <p> </p> <p>I submitted my claim request on the 19/05/2017 to ********** (REF: MTNLF ********** )</p> <p>Since then they have been sending back and forth to MTNrepairs for requirements, I sent the assessment report but still they were not happy.</p> <p>I contacted repairs again for a full report that was requested by claims department, one of the servise agent told me to ask claims to contact them for the full assessment. (REF: ********** )</p> <p> </p> <p>I SENT A COMPLAIN ON THE 06/07/2017 to ********** ********** ********** <p>I only got feedback from MTNrepairs nothing from claim.</p> <p>I refered the emails i received from MTNrepaires to MTNclaims on the 03/07/2017 and I got no responce from MTNclaims.</p> <p> </p> <p>I sent another email again on the 06/07/2017 for feedback, I got an email that I was cc on requesting one of their facilitator to assist me.</p> <p>On the 06/07/2017 & 07/07/2017 I sent another email to the lady that was asked to assist me and guess what I received NOTHING since then.</p> <p> </p> <p>This case is still not resolved and i'm still paying for a devise that stopped working since the 19/05/2017.</p> <p> </p> <p> </p> <p> </p>