Insurance claim enquiry

Totally disgusted and angry at how MTN South Africa treats their clients. I reported my case on the 05/12/2025, as my phone was ****** by my driver on Indrive the previous day. Sent follow up emails and even called to follow up on my insurance claim and no one has bothered to get back to me or advise how my case is going. I currently do not have a phone, and I need it as I use it for work and business purposes, the delay and unresponsiveness from MTN are now severely impacting my ability to perform professional duties, MTN is awkwardly quiet about my query but when it comes to debiting and sending multiple emails to pay them for my insurance they do not hesitate as I have adhered to all terms and obligations on my part. Their service is appalling and frustrating, I have been a very loyal client and would never recommend anyone to trust or take any contract with MTN.