Insurance claim day 10

<p>Good day, Mtn</p> <p> </p> <p>I trust this complaint will be ignored.</p> <p> </p> <p>I have been having endless issues in regards to my insurance claim. My phone was lost on the 18/19 June 2016.</p> <p>i followed your policy reported it ****** got it black listed and got a case number from the police. I went to the service centre in Clearwater Mall Johannesburg on sunday 19 june between 11 and 1pm the afternoon i completed the form for insurance claim. The form was scanned and emailed trough to mtn . Please see below email i recieved </p> <p> </p> <p>"From: ********** />Date: 19 June 2016 at 12:52<br />Subject: MTN Service Request Feedback<br />To: ********** - email removed </p> <p><br />Dear Customer,<br />Your query has been escalated with reference number 1- ********** 1680.<br />Thank you for using MTN. Have a Y’ello day."</p> <p> </p> <p>Below is the list of numbers i was given to call</p> <p> ********** - mtn direct (was advised they can transfer me to insurance - but they never answer)</p> <p> ********** - Mtn Insurnace --( never answer no matter what option you choose)</p> <p> </p> <p>Below are my reference numbers:</p> <p>Email After Store: 1- ********** 1680</p> <p>Call 808: ********** 88</p> <p>Email Reff: ********** 8</p> <p>Below is the list of people i spoke to who did not drop the line or cut the call or put me back in the que ...</p> <p> </p> <p>Agent at 808 - Nonkululeko Khoza</p> <p>Agent who emailed at 808 -Thembisile Nkosi</p> <p>Supervisor @ 808 Durban- Zama Gumede</p> <p>Supervisor @ 808 fourways JHB - Dimakatso Rachele</p> <p>Below is the lady that sent me a claim form from the insurance and never got back to me... </p> ********** - A _ Van der Merwe </p> <p>Below a list of places i emailed;</p> <p>insurance Queries</p> <p>Handset Claims ..</p> <p>My Msisdn: ********** ...</p> <p>_ stores number ********** - they never answer - MTN SERVICE CENTRE - Clearwater mall </p> <p>My 1st hello peter complaint they sent me a form to fill in and then i was ignored </p> <p> </p>