mC
matheta C

1 reviews | Active since Jul 2014

19 Apr 2016, 16:53

Insurance Claim ( Corporate Account) ***

Good day<br> <br> <br> I have lodged an insurance claim with your department on the 07th April 2016 and to date, I am yet get any response from you. Whenever I call your contact centre, I spend more than 45 minuntes or more waiting on the queue and later on got disconnected and or either be told that my claim is yet to be processed.<br> <br> This has really taken a toll on me since my number is also suspended, and inconvenience me since i am unable to perform my corporate activities. I have sent them emails and even asked the 808 consultants to escalate the matter, but i was given different reference number whenever i call them, and or be told to call the insurance department since they can't be of any assistance.<br> <br> Regards.<br> Casius <br> ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2016, 08:03
Official
Hello casmat,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an escalation has been Insurance Division to assist with an update on claim status . A call back will be done during of today to advise further.


We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.