Insurance Claim (Acc No. AO924913) [#***8]

<p>On 28 November 2016, I submitted a claim to MTN Insurance for a damaged cellphone and received on the same day an acknowldegment email message amongst others informing that "Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconveniencefurther informing that my claim will be processed within five working days."</p> <p> </p> <p>ups have been made and feedback always directed me to a company called Pinnacle Marketing, where I have been asked for the same information by different people from the same comany. The information requested by this company has always been provided to those individuals who have asked for it. The last feedback from Pinnacle Marketing received through a Monitor SA on 17 Jan 2017 at 9:56 PM up dated 10 Janaury 2017 at 16:13 was that "Our current turnaround time due to the backlog is 3-5 working days, so please bear with us for this time so we can attend to your claim/query" </p> <p> </p> <p>To date I have not received any feedback from MTN and/ or its partners with regards to my claim.</p> <p> </p> <p>Kindest regards</p> <p> </p> <p>Maswazi Tshabalala</p>