Insurance Claim

Good Day<br> <br> Hope everything is well.<br> <br> I was speaking with a Lady called Nomnde in the MTN SP Insurance department(not sure) but you can check your call record. My no.***. i actually wanted to know why am i still billed after claiming insurance 3 months back. She told me i'm billed for a new phone. but i haven't went to MTN direct store to claim a new device, i still have a letter. Claim submitted:***, Claim ***, ***. and i asked her, if she say the insurance its for a new phone. what the seriel number or IM number for a new phone? No Answer!!! she told to speak to her senior and she hang up.