INSURANCE CLAIM

I submitted a claim on 24/07/2015, I have received a ***, it has been three full weeks without response. I have tried on numerous occassions to call the service provider with out joy. Finally today I decided to MTN call centre & they transferred me to their insurance department. I spoke to a consultant (Nomonde), who when processing the claim came back to ask if there was any proof of forced entry on the vehicle, which I obviously did not have, because who took my stuff from my vehicle didn't used any form of entry, but jammed the mobiliser while I was locking the vehicle. My problem is that is in this day & age, their policy does not consider claims from their clients with such claims, because only & only if there is there is forced entry into the vehicle. Are you telling that today they do not know that we have ****** out there jamming people's vehicles with the purpose to rob us & they are unable to bend their policy to keep up with such.