TM
Thembi M
1 reviews | Active since Jun 2015
25 Jun 2015, 16:53
Insurance Claim
My insurance claim got accepted in April, I have still been waiting for stock for iPad Air, I have been to several branches and all consultants have sent an email to \Head Office"to place an order for me.<br> I have followed up with the nearest branches being Southgate and The Glen Shopping Mall and still no luck.<br> I have asked MTN Insurance to renew my claim as it reads on the claim documents that it is only valid for 30 days.<br> <br> I'm currently paying for something that I do not have at hand.<br> <br> I'm getting tired of this wait"
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Replies (1)
MTN South Africa's replyOfficial
06 Jul 2015, 15:13Hello ThembiMazibuko,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply06 Jul 2015, 15:13
Official
Hello ThembiMazibuko,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***