BM
Benjamin M
1 reviews | Active since May 2015
15 May 2015, 14:43
insurance claim
I have two issues that are frustrating me with Mtn 1st is their 808 client service is pathetic you hold for more than 30 minutes before getting through to be assisted, how crazy is that, if your business is doing so well why not get more people to assist your clients, <br> 2nd issue is I have registered a claim for my ****** cellphone on the 30th of last month today I've been told that my claim was escalated yesterday only, <br> I am really ****ed with the service I get from mtn <br>
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MTN South Africa's replyOfficial
17 May 2015, 11:09Hello matshbz84,
Thank you for bringing this matter to our attention.
We apologise for the inconveniences caused.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for the inconveniences caused.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
MTN South Africa's reply17 May 2015, 11:09
Official
Hello matshbz84,
Thank you for bringing this matter to our attention.
We apologise for the inconveniences caused.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for the inconveniences caused.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***