Insurance claim

Good day<br> <br> Since the from the 7th of April I have put a claim for insurance on which they told they reply in 5 working days, but they have never done that. I have been calling them so many times and they keep on saying they e-mail me a respond whether my claim was approved or decline and I haven't received any e-mail from them as yet.<br> <br> And what they told me is that there`s a possibility that they might declined it while I have been ****** and I had an insurance for my phone. They have sad that the reason they might decline it is because I was not using the sim card they gave me in the phone<br> <br> So am not sure if that fair for the client and the number am querying about it ***<br> <br> Regards<br> S Lekoloane<br> ***<br> [Email Removed]