JM
Jacob M
1 reviews | Active since Feb 2010
19 Feb 2015, 15:18
Insurance Claim
Hi<br> <br> Mtn's insurance line can take you 15 minutes to hold and when you finally get through the agent cannot help. I registered a claim online but was told that they can't find it so they sent me forms to complete which I immediately e-mailed back.<br> <br> I was told a would get a reference number for my claim and up till now nothing has come through.<br> <br> I am without a phone and just need help.
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MTN South Africa's replyOfficial
26 Feb 2015, 10:22Hello kolakola,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that our insurance team and myself have been trying to get hold of you to no avail. Please provide us with an alternative number on the email that has been sent to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that our insurance team and myself have been trying to get hold of you to no avail. Please provide us with an alternative number on the email that has been sent to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply26 Feb 2015, 10:22
Official
Hello kolakola,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that our insurance team and myself have been trying to get hold of you to no avail. Please provide us with an alternative number on the email that has been sent to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that our insurance team and myself have been trying to get hold of you to no avail. Please provide us with an alternative number on the email that has been sent to you.
Best regards
Mantoa
REQ:***