Insurance ***

To whom it may concern,<br> <br> I am frustrated beyond believe with regards to the poor service that I am receiving from MTN Insurance.<br> <br> 1. I was contacted by MTN Insurance initially and I was told that the damaged handset would be collected by the courier on the 12/02/2015.<br> 2. After numerous calls and emails I have received no response.<br> 3. I contacted the MTN Insurance customer service yesterday (17/02/2015) and after spending 30 mins on a call with your consultant, I was told that the courier confirmed that they would collect the device and deliver a loan device before 4pm, same day (yesterday)<br> 4. I am still awaiting...<br> <br> <br> Regards<br> <br> Lester Smith<br> ***