EM
Ernst M

1 reviews | Active since Jan 2020

24 Jan 2020, 10:19

Insurance Claim

I lost my cellphone and submitted a claim early January. MTN Insurance acknowledged my payment for the excess 10 January and advised that device will be ordered. I followed this up numerous times with the promise that device will be delivered within 5 Days. Three times this was promised. Today 24 January I followed up only to find out that device not even ordered yet from the supplier. The agent ask me for the model of the device. This info on Insurance claim. Help.

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Replies (1)
EM
Ernst M's update24 Jan 2020, 13:22
Reviewer Update
Should MTN not reconsider their Insurance brokers as there are more than 26000 complaints.