Insurance claim

On 16 April 2024 I submitted a claim. On 23 April 2024 my claim was approved. On 26 April 2024 I paid the excess required. On 1 may 2024 my normal installment for my devices was collected. On 2 may 2024 I was offered a S23 ultra On 3 may 2024 I accepted the offer telephonically and received an email that it was escalated for a purchase order. On 13 may 2024 I called in for progress and was informed that the s23 ultra was being sourced as there are delays with the ultra and trying to source on which came as a surprise to me as that was not conveyed to me when I spoke to someone nor did I receive a email stating that the s23 ultra is out of stock. In which I was offered a s23 plus so that I can get a device sooner which I rejected. On 13th May 2024 I sent an email to enquire as I was not happy. On 14 may 2024 I received an email that the apologize however the device is out of stock and being sourced do I accept the offer of the s23 plus. In which I responded and requested if there are any other options available seeing as the ultra in unavailable as I feel I'm being sold down from the s23 ultra to the s23 plus. On 15 may 2024 I was informed that it had been escalated to the relevant department On 16 may 2024 I sent a follow up email which was responded with it has been escalated to provide me with a replacement I will be informed once feedback received. Today is the 20 may 2024 I still have no received feedback I also am starting to get very frustrated because on the 1 June 2024 I will be expected to pay for full services of my contact even though I haven't had an active sim nor an active device and I'm having to go back and forth each time.

Each time I get offered either the s23 plus or ultra and not other options plans I got a email to state I will get the s23 ultra and they will source it from the supplier I contacted 4 different mtn branch pretending to be interested in the s23 ultra and all 4 informed me it's being discontinued so how will they be getting it. I am upset and outraged that I have to go back and forth to get an approved device even though the offer was given 3 may2024 it is now 21 may and still no phone and my claim was submitted in april