1 reviews | Active since Aug 2016
Insurance Claim - 3 months and waiting...
<p>I first tried logging on to the MTN insurance website where I attempted to log my claim on the submission form. However, this did not work after multiple attempts.</p> <p> </p> <p>Thereafter, I contacted ********** on 13 May 2016, received an automated response. I sent multiple follow up mails with no response. I then received a response on 13 July to say that my phone will be collected and no further attempts to contact me thereafter.</p> <p> </p> <p>I then tried calling the call center where no one answers even after two calls in excess of 30 mins.</p> <p> </p> <p>These service levels are unacceptable. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********