1 reviews | Active since Sept 2018
Insurance claim
Had a terrible service from the MTN insurance.i have lost my phone and I opened a case and submitted everything per procedure.The insurance company is now giving me run around when it comes to give replace my phone.they are sending me to police station and they said I must call when I'm there when I'm with the police officer.but the avidavit has the police station number.i find this not competent because I didn't choose for my phone to get lost and I am paying for my insurance accordingly .
Good day Neo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have sent your complaint through to our Insurance department for urgent assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Neo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have sent your complaint through to our Insurance department for urgent assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,