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RK
Robert K

1 reviews | Active since Feb 2018

07 Feb 2018, 10:17

Insurance claim

My name is Robert kgame and I have a problem with my claim for cell phone from MTN partnering with pinnacle marketing, its been over 8 weeks since I laid a claim for my phone to be repaired, nothing is happening and I'm frustrated and fedup with all the waiting and they telling me same story every week.I want them to replace my phone with a new one,I'm tired of waiting and being unconvinced, please help me with this query.

0
Replies (3)
MTN South Africa
MTN South Africa's reply07 Feb 2018, 10:25
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have escalated the complaint to Pinnacle insurance supervisors to contact and assist you with feedback and solution, we do not have access to their systems.

They will be in contact with your.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

RK
Robert K's update07 Feb 2018, 10:40
Reviewer Update
I know what's the feedback going to be,same story for a month now, telling me they waiting for parts,I'm tired of waiting and this is unacceptable, my phone was collected on the 4th of January by courier services since then I have been patient and frustrated without a phone. This is very inconvenience and unacceptable
RK
Robert K's update07 Feb 2018, 10:54
Reviewer Update
Tired of waiting, its either they replace my phone or taking this further. I have been paying my insurance with no worries and confidence for such incidents but I'm getting frustration and inconvenience, since I started with this claim, they even asked me a proof of payment for my device as if I am a *****,all that hustle going to mtn shop and ask for proof of payment, can't they source that out for themselves as your business partners, found it very disturbing so I'm just fedup with the whole process