1 reviews | Active since Nov 2017
Insurance claim
I have sent out an insurance claim on Tuesday 31/10/2017 13h52 but no feedback. I decided to call the number on the form for assistance and was informed that my details cannot be located on system so I couldn't get any assistance. I need urgent assistance with my claim.
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints management Team
Best regards,
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints management Team
Best regards,