INSURANCE CLAIM

I REPORTED A INSURANCE CLAIM ON 12/12/2014 AT MTN KRUGERSDORP. THE CLAIM WERE SENT TO THE CLAIM DEPARTMENT IMMEDIATELY AND I GOT A REFERENCE NUMBER. I LEFT THE CLAIM WAITING FOR MTN TO COLLECT THE TELEPHONE FROM ME. IN JANUARY I WENT TO THE BRANCH IN KRUGERSDORP AND THEY CONTACTED THE INSURANCE DEPT. THEY ONLY COLLECTED THE PHONE ON THE 7TH OF JANUARY. ON THE 14TH OF JANUARY I TRIED TO GET HOLD OF THE INSURANCE DEPARTMENT WITH NO SUCCESS. I THEN SENT AN EMAIL TO CUSTOMER CARE AND ON THE 22/1/2015 THEY NOTIFIED ME THAT THE CLAIM WERE APPROVED(AFTER A FEW EMAILS). SINCE THE 26TH I TRIED TO GET HOLD OF THEM ENQUIRING ABOUT THE CLAIM AND WHEN I WILL BE RECEIVING MY PHONE. I HAVE IN TOTAL MADE 30 CAALS AND SENT 15 EMAILS WITH NOOOOOO FEEEDBACK AT ALL.!!!!!! I AM DESPERATE WITH REGARDS TO THIS CLAIM, NOBODY GETS BACK TO YOU NOT EVEN THE BRANCH. CLAIM DETAILS: MTN Insurance Claim Notification - ***- *** [#***)