Insurance Claim

<p>I am really ****ed to the core. I insured a phone after taking up my contract. I informed MTN that a different number will be used in the device and they said it is okay and they took the details of the person that will be using the phone and the number. Now that the phone is lost apparently some "Pinnacle Marketing" has taken over and they tell me they do not have that information. When we call we are told that the calls are recorded. Funny enough, they have no such recordings. I am told to go to MTN branch to ask for the recordings. There are also cases where they tell people that they are under insured. MTN never informed us that the insurance will be taken over by another insurer.</p>