Insurance claim
<p>I put out an insurance claim on the 15 May 2016 as my phone screen was cracked. I was told to wait for SmartphonePlus to come and collect my phone.The phone was collected on the 11 June 2016. Up until now I have not received any positive feedback and mind you it is a contract phone so I am paying for nothing. I was told that Pinnacle Marketing are now in charge of insurance claims and many sob stories of which that does not concern me.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***