1 reviews | Active since Jan 2017
Insurance claim
<p>I was ****** last year October and I went to Mtn on the 18/10/2016 to report it because I have insurance with them, and after 2 weeks I was told that there was a missing information that they needed the from me I emailed the missing information same day to them and I waited for the response and nobody came back to me, so in December I went back to Mtn to find out what's going with my claim I was told that they changed the insurance company and they told me that I must reapply for the insurance claim, and they told me that the will reply within 72 hours .Since then I’m still waiting for feedback. I feel that this is incompetency of such a big company how long must I wait to get my new phone but yet the debit order is going off on my account every month I’m paying for something that I don't have, can somebody get back to me regarding this matter, I’m now gatvol sorry to say that but is true.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***