Insurance claim

<p>I have been sent from pillar to post and no one seems to be able to assist me with my issue. <br />I recently upgraded my contract and specifically requested to have both my handsets insured. They sent forms which I completed and submitted however I have recently logged a claim for a fault on the old handset and MTN insurance is advising that the old hanset is not insured according to their system. <br />I have been billed and paying insurance for both devices and what is more frustrating is dealing with a third part insurance provider in this case Pinnacle Marketing. <br />The lady from insurance (Xakiswa) advised thay I should go to an MTN direct store and on my arrival at the store, the lady told me that they cannot assist with insurance claims as they do not have access to their system. <br />As a paying client I do not care or need to know who has access to what and all I need is my claim addressed. This has been dragging for too long and the process has been super inefficient on the part of MTN and its third party providers.</p>